Frequently Asked Questions

Zone Standard Overview

Who owns Zone Standard?

Zone Standard is part of Actualised Living, a Lincoln based Tech-Solution provider made different by its family story and real-world experience which echoes across all of its work and solutions. Find out more here

Can Zone Standard be customised to fit our structure and workflows?

Yes. Many settings are self-configurable (workflows, fields, templates, response times, nominal codes). Bespoke changes are available by quote after a specification meeting.

What does the Zone Standard Interoperable platform actually do?

Zone Standard combines multiple business solutions under one login to give teams full visibility, reduce admin, improve staff morale, save money by cutting duplicated workflows and providing self-help and automated processes to reduce the less important tasks.

Is Zone Standard only suitable for health and social care providers?

No. Our solutions are sector agnostic and work in any organisation.

Security and Compliance

Is the platform safe?

Yes. Zone Standard meets strong industry safety standards and higher internal compliance measures—see our Compliance section for details.

Systems Integration

Can we connect third-party payroll and other systems?

Yes. Zone Standard integrates via APIs. We’ll confirm integration specifics and give assurances once we know which system you use.

Reporting & Outcomes

What kind of reports can Zone Standard generate?

A comprehensive suite of pre-built reports and dashboards; bespoke reports for KPIs, contracts, and inspections are available at additional cost by request.

Can we track outcomes in real time across multiple services?

Yes. All reporting and dashboards update in real time.

Can we export data for CQC inspections or contract reviews?

Yes. Export-ready, audit-quality data and formatted reports are available.

Usability

Is the platform easy for frontline staff to use?

Yes. Designed and tested with frontline practitioners to be intuitive, minimise data entry, and maximise time with service users.

Does it work on mobile devices?

Yes. Fully available on iOS and Android with mobile-optimised screens.

Can external stakeholders access parts of the system?

Yes. Guest users can be given time-limited, permissioned access for families, funders, inspectors, or visitors.

Implementation

How long does implementation take?

Timelines vary by chosen modules and data migration needs; we remain flexible to your capacity and planning windows.

What training is provided?

Role-based training with hands-on configuration sessions that involve operational stakeholders to build workflows and ensure frontline adoption.

Is there ongoing support and account management?

Yes. Dedicated account management, ongoing support, and regular One-Voice meetings to share best practice and development priorities.

Can we migrate data from current systems?

Speak with us to discuss how we can best help you achieve this.

Costs

How is pricing structured?

We use a percentage-of-turnover model so costs scale with your income and risk is shared.

Are there discounts for charities or small providers?

We are sensitive to the work of not-for-profits. Speak with us to discuss your requirements.

Are there any hidden costs?

No. Platform setup and core implementation are free. Any custom development or complex integrations are quoted up front as fixed-price work.

Futureproofing

Can the platform grow and change with our organisation?

Yes. Zone Standard is modular and scalable; organisations frequently add modules as needs evolve and benefits increase.

Is it suitable for multi-site or multi-service operations?

Yes. Multi-tenancy supports unlimited users, sites, contracts, and service types.

How often is the platform updated?

Continuous improvement with technical updates released ahead of deployment.

Can we request new features or custom modules?

Yes. Customer-driven development is core to the roadmap.